Custom Orders & Shop Policy

The buyer is responsible for reading our shop policies and product page(s) in full before purchasing.

How Custom Orders Work:  All custom orders will require a minimum non-refundable deposit of 50% to be placed onto the production books and for artwork to be started. A sales invoice with the remaining balance due will be sent to the customer before production starts. The remaining balance must be paid in full before the item will be started. If payment is not made by the date listed on the invoice, start time will continue to be pushed back from the first invoice date, until paid in full, or up to 60 days from the first invoice.

Artwork

Megan can do a very broad range of tooling styles, and draws a new pattern for each custom project. Because of that, she will have an in-depth conversation with you about what custom tooling you would like on your project! All customization ideas are welcome; however, Wild Child Leather Co., LLC does reserve the right to decline certain ideas. Clients are responsible for providing all customization details when placing a custom order. We feel our best work comes when we have full creative freedom with the product. If you would like a certain flower, name, brand, or any other piece of art included on the product, please fully disclose that information before the artwork starts. 

A non-refundable deposit of 50% of the quoted total is due before any artwork will be drawn. After receiving the initial proof, clients are allowed one major revision (‘major’ meaning more than 25% of the design has to be redrawn). Any additional artwork after that major revision will incur a fee of $18/hour.

We want our customers to be 100% satisfied with the product; however, we will not copy any other maker/artist's designs or style. If you would like a specific design or style, we recommend contacting the specific maker/artist that created it. It is the buyer’s responsibility to read all descriptions, size charts, and methods of measurement thoroughly on the products page. Wild Child Leather Co., LLC is not responsible for incorrect sizing of products.

Once the artwork has been approved by the client, any future changes may require an additional fee if work on the leather has already begun. The price of that fee will depend on the amount of labor and materials required to change or replace the tooling work that has been completed. Please thoroughly check all proofs before approving them, particularly in regards to spelling or measurements (if it’s a size specific item.)

ALL CUSTOM ORDER SALES ARE FINAL!

Deposit

In order to be placed on the production books, a non-refundable deposit of 50% must be made on all custom orders prior to artwork starting.

A sales invoice with the remaining balance due will be sent to the customer when the custom order is ready to go into production. The remaining balance must be paid in full before the item will be started. If payment is not made by the date listed on the invoice, the start time will continue to be pushed back until paid in full. If the remaining balance is not paid in full 60 days after sending the first sales invoice with the remaining balance due, Wild Child Leather Co., LLC will assume the order has been abandoned and will cancel the order without a deposit refund. 

All deposits are 100% non-refundable.

Payment Policy

A non-refundable deposit of 50% of the quoted total is due before any artwork begins. The remaining balance is due once your order is ready to go into production.

Payment plans are available through Shop Pay & PayPal.

If we are unable to contact a client regarding an order and do not receive a reply for 30 consecutive days (without prior arrangements being made), then we will assume the order has been abandoned. Furthermore, if a payment is not made for 60 days following the remaining balance invoice date we will consider that order to be abandoned. Wild Child Leather Co., LLC retains the right to sell, salvage or otherwise utilize abandoned designs and items, with NO refund on the deposit.

Cancellation Policy

In the case of a canceled custom order, deposits are non-refundable once any work has begun on the item (including artwork). However, your deposit may be moved towards a different item if production has NOT started on the original product first. Once again, all deposits are 100% non-refundable. If the item has been sent to production then custom orders cannot be canceled, returned, refunded, or exchanged.

Production time

Turnaround time on custom products can be anywhere from 3-12 weeks, depending on how full our production books are. Wild Child Leather Co,. LLC is a one woman owned and operated shop. This is an estimated time, and it may extend beyond the original quoted time if unforeseen circumstances occur or if the remaining balance invoice is not paid in a timely manner. Please be patient as we do try to work in a timely manner while also creating the highest quality product as possible. Each product is handmade, one at a time, by one person. If you are needing a product by a specific date, please fully disclose that information before production starts. This is NOT a guarantee it will be ready in time; however, we will do our very best to make it happen. Wild Child Leather Co., LLC will not accept rush orders.

 

Returns/Refunds

Returns will only apply to “ready to ship” items. These items will be refunded as a shop credit only, no cash refunds will be administered. All custom order and reduced-price item sales are final and will not be subject to return/refund. Proof of purchase will be required to return any item. Return items must be returned to us within 14 days of the delivery date. The items must be in new/unused/unworn/undamaged condition and be in the original packaging. Buyers are responsible for paying shipping fees on return items to us. We will refund store credit once the item has been returned and thoroughly inspected.

 

Shipping

We ship via UPS & USPS Priority Mail at the moment. The buyer is responsible for providing the correct shipping address upon ordering. We currently do not ship internationally.  Orders placed with both custom and in-stock items will be shipped together, after the custom items are completed. If you would like the in stock items to ship after purchase, please place them in separate orders. Wild Child Leather Co., LLC is not responsible for the package once it has left our facility. If you have questions about tracking or need to file a claim, please contact the shipping carrier first, then contact us so we can also file a missing package claim.